Off Hours and Emergency Support Information

Submitting a trouble ticket is always the most expedient method of securing technical support of all kinds.

After Hours Technical Support

Technical support tickets can be submitted in normal fashion 24 hours a day, seven day per week. However, when opening a ticket for a critical* issue (see information below) during weekday evenings and weekends where assistance is needed as soon as possible, the following steps should be observed:

  1. Identify and be able to describe the problem.
  2. Check email to ensure there has not already been an announcement about a consortium‐wide issue.
  3. Submit a technical support ticket in the usual fashion. (Skip this step if no Internet connection.)
  4. Call the central office at (973) 862‐4606. The automated prompt will state that the office is closed.
  5. Dial extension 900 and leave a message stating:
    1. Whether or not you were able to submit a ticket
    2. A brief summary of the problem
    3. Whether or not you have access to email
    4. Your name and the library’s name
    5. The current date and time
    6. The best time and number at which to call you
  6. A Main staffer will call or email back.
  7. If no response is received within 30 minutes, please repeat steps 4 and 5

* = Please note that “critical technical support issues” include:

  • Network is down for multiple PCs.
  • Inability to connect to Polaris throughout the library.
  • Systemic virus or data breach.


The Main Office is closed for the following holidays each year. Please follow the “After Hours Technical Support” guidelines shown above if requiring assistance during one of these holidays.

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Presidents’ Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve – early closing