Main Staff

Main Office
16 Wing Drive – Suite 212
Cedar Knolls, NJ 07927
Tel: (973) 862-4606
Fax: (973) 512-2122
Hours of Operation: Monday – Friday, 8:30 AM – 6:00 PM

Main Staff Directory

Phillip Berg Executive Director ext. 101
Tom Dinneny Director of Information Technology ext. 105
Trevor Diamond Director of Library Systems ext. 103
Mike Grgurev Digital Initiatives & Platforms Librarian ext. 109
James Hartstein Library IT Support Specialist ext. 106
Marissa Martinelli
 Director of Engagement & Outreach ext. 110
Jeanne Mauriello Cataloger/Electronic Resources Librarian ext. 108
Keena Rudolph Bookkeeper ext. 102
Lenny Ruggiero Library IT Support Specialist ext. 107

Submitting a trouble ticket is always the most expedient method of securing technical support of all kinds.
General IT inquiries can be directed to Tom, Lenny, or James. General Polaris-related questions should be directed to Trevor. Jeanne is the point of contact for general cataloging and eContent questions.

After Hours Technical Support

Technical support tickets can be submitted in normal fashion 24 hours a day, seven day per week. However,
when opening a ticket for a critical* issue during weekday evenings and weekends where assistance is needed as
soon as possible, the following steps should be observed:

  1. Identify and be able to describe the problem.
  2. Check email to ensure there has not already been an announcement about a consortium‐wide issue.
  3. Submit a technical support ticket in the usual fashion. (Skip this step if no Internet connection.)
  4. Call the central office at (973) 862‐4606. The automated prompt will state that the office is closed.
  5. Dial extension 900 and leave a message stating:
    1. Whether or not you were able to submit a ticket
    2. A brief summary of the problem
    3. Whether or not you have access to email
    4. Your name and the library’s name
    5. The current date and time
    6. The best time and number at which to call you
  6. A Main staffer will call or email back.
  7. If no response is received within 30 minutes, please repeat steps 4 and 5

* = Please note that “critical technical support issues” include:

  • Network is down for multiple PCs.
  • Inability to connect to Polaris throughout the library.
  • Systemic virus or data breach.

Holidays

The Main Office is closed for the following holidays each year. Please follow the “After Hours Technical Support” guidelines shown above if requiring assistance during one of these holidays.

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Presidents’ Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday After Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve – early closing