Cybersafety

• How to Use LastPass
• Keeping Your E-mail Spam-Free
• Password Safety
• Phishing Scams & Tips for Avoiding Them
• Wordpress Security

Digital Resources

• Main Mobile App

  • How to change your hours on the Main Mobile App
  • How to Enable Carousels on Main Mobile App

• How to Access PressReader Staff Training Videos
• Online Patron Registration via Patron Point (announcement)
• Wall Street Journal Intro/Q&A

General

• Changing library contact info on the public website (Magellan)
• Email Listserv Etiquette Guidelines
• Full list of libraries & abbreviations
• How does Main generate wifi statistics for your library?
• How to Submit an Emergency Closing
• Unexpected Closing Guidelines
• What is the menu page and how does it generate statistics?

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Google Workspace

• Gmail

  • Configuring Outlook with Gmail
  • How to create a filter using Gmail
  • How to forward e-mails to another account using Gmail
  • How to view, edit or delete Gmail filters
  • Keeping Your E-mail Spam-Free

• Google Account

  • How to change the password on your Google account
  • How to enable 2-Factor Authentication on your Google account
  • How to Remove a Device Associated with your Google Account

• Google Calendar

  • How to share a Google Calendar
  • How to use Google Calendar

• Google Drive

  • Drive For Desktop

    • How to access files in Google Drive offline
    • How to add multiple accounts to Google Drive for Desktop
    • How to create shortcuts with Google Drive Application
    • How to force Google Drive Application to open on startup
    • How to log in/out of Google Drive on a PC
    • Troubleshooting Google Drive for Desktop
    • What is Google Drive for Desktop?
    • Where to download Google Drive for Desktop
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  • Sharing

    • How to access files that have been shared with me
    • How to create and add users to a Shared Drive in Google Drive
    • How to know if a file or folder is being shared out via Google Drive?
    • How to share a file or folder on Google Drive
    • How to share a link to a file or folder
    • What are Shared Drives and how do they differ from My Drive?
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  • How to access my Google Drive files from home
  • How to free up space on Google Drive
  • How to purchase additional Google Drive space
  • How to see how much space is being used on Google Drive
  • Troubleshooting Google Drive for Desktop

• Google Meet

  • How to host a teleconference on Google Meet
  • How to share your screen on Google Meet

• Google Workspace FAQ
• How to use Google Chat
• How to use Google Classroom
• How to use Google Forms
• Troubleshooting Google Drive for Desktop

IT Support

• Envisionware

  • Help! Envisionware is down!
  • How to bypass the Envisionware PC Reservation Screen
  • How to print wirelessly via PrinterOn
  • Instructional Documentation (Editable)
  • PC Usage Statistics
  • Printing Statistics
  • Using AAM with Envisionware
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• How to...

  • Public PCs

    • How to change catalog shortcut on public PCs
    • How to disable/enable Deep Freeze
    • How to install Teamviewer
    • How to Schedule PCs to Shut Down with Task Scheduler
    • Lock Down a Catalog-Only PC

  • Staff PCs

    • Configure a Barcode Scanner [Honeywell Xenon]
    • How to disable a program from opening on start-up
    • How to disable pop-up notifications in Google Chrome
    • How to install Teamviewer
    • How to Schedule PCs to Shut Down with Task Scheduler
    • How to Use LastPass
    • Running Windows Updates on Staff PC
    • Understanding Your Deep Freeze Console
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  • How and Where to Recycle Old Hardware
  • How to Clean and Sanitize a Keyboard and Mouse
  • How to install Teamviewer
  • How to Protect Your Phone System from Being Hacked

• JerseyConnect

  • How to access Spam e-mails using JerseyConnect
  • JerseyConnect FAQ
  • JerseyConnect Hosting & SSL Certificate Services

• TBS Printing, MyPC, ePRINTit

  • TBS ePrintit Mobile Print

    • ePRINTit Video Tutorials
    • How to submit and print an email using iOS (workaround) using TBS Mobile ePRINTit
  • TBS Papercut and MyPC guides

• Troubleshooting

  • How to fix 'staff iOS device keeps disconnecting from wi-fi while asleep'
  • Internet Troubleshooting
  • Printing Problems

• Web Conferencing

  • How to host a teleconference on Google Meet
  • How to host a teleconference on Zoom

• Using the new equipment store

Polaris (Leap)

• Catalog: Aspen Discovery / PAC

  • Carousel Toolkits
  • Classic PAC Redirect - Info / Bypass
  • Deep Links to Polaris PowerPAC
  • Full list of Aspen URLs for Libraries
  • How to change catalog shortcut on public PCs
  • Linking to Aspen Discover
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• Cataloging

  • Guidelines for Cataloging Blu-ray/DVD Combo Packs
  • How To Request a Catalog Submission
  • Library of Things Cataloging - Best Practices
  • Policy for Eliminating GMDs in Bibliographic Records

• Circulation

  • Holds

    • Fill a hold request using “Fill Now” in Leap.
    • Grouping Hold Requests
    • How to Change Holdable Status of New Items after 2 Months
    • How to Redirect an In-transit Hold Request to a Different Pickup Library

  • Patron Records

    • How to create a Dusty Patrons report
    • How to Update a Patron Record to a New Home Library
    • Issuing Online Library Cards
    • Merging a Patron Record
  • Advanced Searching in Leap
  • Auto-Renewal FAQ
  • How to use Leap in offline mode
  • Working with Lost Items

• ILL

  • ILL Best Practices & Using the ILL Patron Code
  • Using the ILL Function in Leap

• Technical Services

  • Maintenance & Cleanup

    • Correcting Shelf Locations in Leap
    • Creating a DOA report
    • Finding Items with No Collection
    • How to Change Holdable Status of New Items after 2 Months
    • How to Check Inventory in Leap
    • How to create a Dusty Books report
    • How to create a Dusty Patrons report
    • Locating mismatched barcodes and libraries.
    • Weeding By Publication Date
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  • Moving an item to a different bib record in Leap
  • Working with Record Sets and Bulk Changes in Leap

• Fine Free HQ
• How to install ScrewDrivers
• Polaris Upgrade: 7.3 (12/13/22)

Ticket System

• How to submit a helpful ticket
• Ticket System Categories Cheat Sheet
• Ticket System Portal FAQ

Wordpress

• How to Choose the Best Plugins for your Wordpress Website
• How to Create Additional Wordpress Users
• How to Install/Activate and Uninstall/Deactivate a Plugin
• Library Website Technologies FAQ
• Wordpress Security